Your trust is the foundation of every booking.

Event Saathi ("we", "our" or "us") operates an event partner booking and reminder platform at eventsaathi.online. Our platform helps customers and event partners connect, manage bookings, and receive timely alerts and reminders about upcoming events.

This Privacy Policy describes how we collect, use, store, disclose and protect personal information when you visit our website, create an enquiry or booking, or otherwise use our services. By using our services, you acknowledge that you have read and understood this policy.

The information we collect depends on how you interact with our services.

We do not intentionally collect sensitive personal data such as financial account credentials, government identity numbers or health information through our website forms. Please do not submit such information in free-text fields.

We use personal information for the following purposes:

• To create, manage and confirm bookings between customers and event partners.
• To send booking alerts, reminders and service updates.
• To respond to enquiries and provide customer support.
• To verify partners and maintain the quality and safety of our platform.
• To detect, prevent and investigate fraud, abuse and security incidents.
• To analyze usage and improve the performance, design and reliability of our services.
• To comply with legal obligations and enforce our terms.

A core feature of Event Saathi is delivering timely alerts and reminders. When a new booking request is received or an event date is approaching, we may notify the relevant event partner and customer by email, SMS, phone call or messaging channels you have provided.

Service messages

Booking confirmations, schedule changes, reminders and payment or availability notices are service communications. They are necessary to deliver the service you requested.

Your control

You can ask us to change your preferred communication channel or stop non-essential messages at any time by contacting us. Some service messages may continue while you have an active booking.

We do not sell personal information. We share information only in the following circumstances:

• With event partners and customers: To fulfil a booking, we share the details needed to coordinate the event, such as name, contact details, event date and location.
• With service providers: Trusted vendors that help us operate the platform, including hosting, email and messaging delivery, analytics and security services. They may process data only on our instructions and under confidentiality obligations.
• For legal reasons: Where required by law, court order or a valid request from a public authority, or to protect the rights, property and safety of our users and the public.
• Business transfers: If we are involved in a merger, acquisition or sale of assets, information may be transferred, subject to this policy or an equivalent level of protection.

We use cookies and similar technologies to keep our website secure, remember your preferences and understand how our services are used.

• Essential cookies support security, session management and core functionality.
• Preference cookies remember settings that improve your experience.
• Analytics cookies help us measure traffic and improve our website.

You can manage or disable cookies in your browser settings. Disabling essential cookies may affect how the website works.

We keep personal information only for as long as necessary to provide our services, meet legal, accounting and regulatory requirements, resolve disputes and enforce our agreements. When information is no longer required, we delete it or anonymize it.

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse and alteration. These include encrypted connections (HTTPS), access controls and regular review of our systems.

No method of transmission or storage is completely secure. If you believe your interaction with us is no longer secure, please contact us immediately.

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, where it is no longer needed.
• Withdraw consent for processing that relies on your consent.
• Nominate another person to exercise your rights in the event of death or incapacity.
• Raise a grievance regarding the handling of your personal information.

To exercise these rights, email us at privacy@eventsaathi.online. We may need to verify your identity before acting on a request.

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices. The "Last updated" date at the top shows when it was last revised. For material changes, we will provide additional notice where appropriate.

If you have questions, concerns or complaints about this policy or our handling of your personal information, please contact us.