Refund & Cancellation Policy

Event Saathi – Trusted Event Services Marketplace

Last Updated: March 2026

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1. Platform Nature

Event Saathi is a neutral marketplace platform that connects users with independent third-party service providers for event-related services. The platform does not directly provide any services.

2. Cancellation Policy

• Users may request cancellation before service execution.
• Cancellation approval depends on service type, timing, and vendor policy.
• Last-minute cancellations may have limited refund eligibility.

3. Refund Eligibility

• Refunds may be applicable in case of valid cancellation before service execution.
• If service is not delivered due to vendor-related issues or verified disputes.
• If service delivery does not match agreed booking terms (as per platform verification).

4. Refund Process

All refund requests are reviewed and verified by the Event Saathi support team. Approved refunds are processed through the original payment method after verification.

5. Refund Timeline

Approved refunds are generally processed within 5–7 working days. Actual credit time may vary depending on the payment provider or banking system.

6. Non-Refundable Cases

• Service has been successfully delivered by the vendor.
• Late cancellation without valid reason or prior notice.
• Incorrect or false information provided by the user.

7. Platform Fee & Charges

A platform service fee may be applicable for booking facilitation and operational costs. Applicable taxes (if any) will be charged as per government regulations.

In case of cancellations or refunds, applicable platform fees and charges may be adjusted as per policy.

8. Dispute Resolution

Users are required to contact Event Saathi support team for any refund-related concerns. The platform will assist in resolving disputes between users and vendors through a fair review process.

9. Important Note

Event Saathi acts only as a facilitator between users and independent service providers. All services are delivered by respective vendors.

10. Policy Updates

Event Saathi reserves the right to update or modify this policy at any time. Users are advised to review it periodically.

11. Contact

Email: support@eventsaathi.online
Phone: 01169313689